Availability you can count on, not a promise.
An IT company in Liège, SabiSys manages the IT environment of businesses and SMEs under an SLA contract (Service Level Agreement), a written agreement that sets out response times and the level of availability. Our clients get a team that already knows their infrastructure and commits to specific times.
- ✔Contractual responsiveness: your requests are handled within times agreed together.
- ✔Proactive monitoring: we don't wait for the breakdown: monitoring, updates and security improvements run continuously.
- ✔Controlled pricing: by the hour for one-off work, a fixed package for managed IT. Either way, the rate is stated before we start.
- ✔Knowledge of your environment: no rediscovery on every call, your infrastructure is documented.
How we start
Managed IT in Liège, in practice?
Managed IT means handing the day-to-day running of your IT to a team that knows it inside out. For SMEs in the Liège area, SabiSys monitors the servers, updates the workstations, manages backups and answers user requests within an SLA contract with defined times. You keep one point of contact, based in Embourg on the edge of Liège, who works remotely within minutes or on site when needed. The rate is stated before each job: by the hour for one-off work, a fixed package for full management. It is the way of working chosen by the hundred or so businesses we support, from the 5-workstation practice to the 50-person company. The result: fewer breakdowns, users who know who to call, a predictable IT budget.
Common questions about managed IT
What is an SLA contract, in plain terms?
SLA stands for Service Level Agreement. It is a written contract that defines the quality of support: response times, availability and priorities according to how important your systems are. You get a team that commits to specific times and already knows your infrastructure, instead of one-off fixes with no guarantee.
What response time do you offer with an SLA contract?
Critical requests are handled as a priority, usually within one working hour. Remotely, most fixes start within minutes through our support tool. The exact times are set in your contract according to how critical your systems are: a production server does not wait the way a printer does.
Is managed IT a good fit for small businesses in Liège?
Yes. Our clients range from sole traders to SMEs with several dozen workstations, in Liège and across the province. The package scales to the size of your IT environment: you don't pay for a full IT team, just the share you need.
What happens if we already have a provider?
We take over the file without interruption: a free audit of what is in place, recovery of access and documentation, then a planned transition. Your users notice no difference, except faster answers.